Refund Policy
Last updated 8 September 2026.
Omniscient is provided by Stellaxis OÜ, Ahtri 12, 10151 Tallinn, Estonia. For product or refund assistance, contact help@omniscient-app.com.
Purchases through Paddle
Paddle is the authorised reseller and Merchant of Record for web purchases it processes. Refund eligibility and processing follow Paddle's Refund Policy, its Buyer Terms, and applicable consumer law. We do not offer an additional unconditional money-back guarantee under this policy.
Nothing in this policy limits mandatory consumer rights, including applicable withdrawal rights or remedies for defective digital products. Conditions and time limits depend on your location and purchase; consult Paddle's policy or request assistance rather than assuming a request is ineligible.
How to request a refund
Visit Paddle buyer support or contact us with your purchase email, order reference and a description of the issue. Do not send full card details or activation links. Requests are reviewed under the applicable policy; a request is not itself approval. Paddle processes approved Paddle refunds, and payment-provider processing times can vary.
Effect on your subscription
A full refund of the current paid subscription period ends that subscription and its access once the refund and cancellation are processed. Our team handles the associated cancellation; access updates through our subscription provider. A partial refund, goodwill adjustment or tax-only correction does not by itself cancel the subscription or end access unless we separately agree otherwise with you.
A refund for an earlier period does not by itself cancel a newer paid period. Other valid subscriptions are not revoked by a refund of a separate subscription. Your mandatory rights remain unaffected.
Cancellation is different from a refund
You can stop future renewals using the subscription-management option for your purchase or contact support for help. Ordinary cancellation preserves access until the paid period ends and does not itself refund previous payments. Deleting the app does not cancel billing.
Apple App Store purchases
Apple handles refunds for purchases billed through the App Store. Request a refund at reportaproblem.apple.com and manage renewals in Apple subscription settings. Paddle cannot refund an Apple purchase.